GENERAL FEATURES
The access and use of this website is governed by the Terms and Conditions described below, as well as by the legislation that governs the Republic of Chile. Consequently, the General Terms and Conditions apply to all commercial transactions carried out between the users of the site, hereinafter indiscriminately also the "user / s", the "consumer / s" or the "client / s. ”, Whose access to it implies acceptance without reservation; and Sociedad Comercial Cuatro Vientos Spa, hereinafter, the "company", which is the owner and administrator of the website www.hemingway.cl, hereinafter, the "site".
USER OR CLIENT REGISTRATION
It will be a necessary requirement for the acquisition of books and / or products offered on this site, acceptance of these conditions and registration by the user, who will define a password. These Terms and Conditions will be understood to be known and accepted by the mere fact of registration.
The registration of each user will be verified by completing the form that exists on the site for this purpose and its subsequent submission, which is done automatically by clicking on the respective element.
Registration is made solely and exclusively at the time of making the first purchase on the website. There is no separate instance for registration if there is no purchase involved.
SECRET PASSWORD
Once registered, the user will have a name and a definitive password or password that will allow personalized, confidential and secure access. If he so decides, the user may change the password, for which he must follow the procedure established in the respective site. The user assumes full responsibility for maintaining the confidentiality of his secret password registered on this website, which allows him to make purchases, request services and obtain information. This password is for personal use and its delivery to third parties is not the responsibility of Librería Hemingway.
SECURITY AND CONFIDENTIALITY
Hemingway Bookstore, through their site www.hemingway.cl, guarantees security and confidentiality in all communication with its customers, that is, the protection of personal, domiciliary, payment and any other type of data that are provided by customers in the purchase process or commercial transaction.
At all times the client will have the rights of information, rectification and cancellation of personal data in accordance with Law No. 19,628 on the protection of personal data. Likewise, if you need to change the personal information provided, you can do so by sending an email to contacto@hemingway.cl or by calling our phones during business hours to indicate the modification you wish to make in your registration.
Regarding the conditions of access to the site, it is recommended to navigate in the updated version of the page, without having contractual or extra-contractual responsibility with the person or company that, using it, had interruptions or errors when entering the page or its content; or had damages of any nature caused by computer viruses or computer elements of any kind.
LIABILITY FOR LINKS
Librería Hemingway declines any responsibility for the information provided on other websites if they are linked to this page. If so, the company does not control or exercise any type of supervision by including the link in them, assuming that their contents comply with current and applicable legislation in each case.
However, in case of using links to other sites, this does not imply in any way responsibility for or appropriation for the company of their content. The company does not carry out any work with respect to the supervision or approval of the content and information that is made on such pages. We advise their visitors to act with prudence and consult the terms and conditions set out on said web pages. The company will not be liable for damages that may be related to the operation, availability and continuity of the linked sites.
INTELLECTUAL AND INDUSTRIAL PROPERTY
The texts, images, logos, distinctive signs, sounds, animations, videos, source codes and any other content included in this site are the property of the company, or it has the right to reproduce them and, in this sense, they constitute goods. protected by current and applicable intellectual and industrial property legislation.
In the case of the images provided by editorial providers, they correspond to promotional or marketing elements that can be used by their clients on their respective websites and / or social networks.
Any transmission, distribution, reproduction or storage, in whole or in part, of the content stored on this website is prohibited except with the prior and express consent of the owner thereof. However, users may reproduce or store the contents of the site for their exclusive personal use, being expressly and strictly prohibited the reproduction of elements or contents of the website for profit or commercial purposes.
CONTENTS AND INFORMATION PUBLISHED ON THE WEBSITE
Librería Hemingway, through its website, reserves the right to modify the commercial offer presented on the site (changes in products, prices, promotions and other commercial and service conditions) at any time and without prior notice.
At www.hemingway.cl we care about providing accurate information without typographical errors, so as not to confuse customers when purchasing.
All products contained in the site have stock for sale, unless it is expressly indicated that a certain product requires confirmation or that the product is temporarily out of stock from the supplier.
GEOGRAPHIC COVERAGE
Librería Hemingway makes shipments throughout Chile through its own office and through CorreosChile. If you are abroad, send us an email through the contact section and we will quote you a special shipment.
PAYMENT METHODS
Your purchases on this website can be paid by credit or debit card, by bank transfer to the company account, which will appear in the respective section, and also by sending a payment link to your email or social network that you use. The voucher will be sent to the mail sales@hemingway.cl
EXPENSES AND DELIVERY TIME
All values indicated on the website include VAT. For home delivery of the product both in the Metropolitan region and in the rest of the country, the calculation of the shipping cost will consider the weight in kilograms of the product and the distance from the destination.
Once the purchase has been made through the website, verified and processed after payment, the product will be dispatched considering the geographical distance of the destination and the transport times of the Courier transporter, between 2 to 5 business days from payment. This period could be involuntarily altered in the event of extraordinary difficulties of the carrier.
In the case of extreme regions (Arica and Parinacota, Tarapacá, Aysén and Magallanes), up to 10 additional business days should be considered in addition to the delivery time indicated above.
If a book or product does not have available stock and has been paid for by the customer, the customer will receive a notification via email and, once they report their bank details, within 5 business days they will get the money back.
DELIVERY CONDITIONS
The book or product will be delivered to the person who is at the address entered in the purchase form, the recipient who must sign the receipt and attach their RUT number. In case of not being able to deliver the shipment a first time, the transport company will go to the indicated address a second time. In the event that a failed attempt occurs again, telephone contact will be made with the user to coordinate a final delivery.
CLIENT OBLIGATIONS
The Hemingway bookstore client, through www.hemingway.cl, undertakes at all times to provide accurate information about the data requested in the user registration forms or to place the purchase order, and to keep them updated at all times.
The client agrees to accept all the terms and conditions contained in these provisions, understanding that they include the best possible service will for the sale of books and / or other products that the company develops through its website.
Likewise, you undertake to keep your personal access codes to our website confidential and with the utmost diligence.
The customer agrees to enable the delivery of the order by providing a dispatch address where the product can be effectively delivered. In case of breach by the customer of this obligation, the company through its website will not have any responsibility for the delay or inability to deliver the order requested by the customer.
RETURN POLICY
Librería Hemingway does not adhere to Law 19.496 Article 3 BIS, therefore, the client will not be able to cancel their order at all eventsIn other words, you will not be able to retract your order and you will only be able to enforce the legal guarantee if the book and / or product shows any fault.
At the time of dispatch, each book or product will be carefully reviewed before it is sent to the client, in order to guarantee that the copy (s) correspond (s) with what was requested and that it (s) arrive at its destination in perfect condition. terms.
Given the above, only returns will be accepted with the following conditions
- Manufacturing defects.
- Wrong delivery of a book.
- Shipping in a period much later than indicated on the website.
- That the book or product retain its original condition intact at the time of dispatch.
- That the customer communicate the return within a maximum period of 10 business days from the date of receipt of the shipment.
Steps to follow for the return
- Inform Librería Hemingway through the contact form available at www.hemingway.cl about the return within a maximum period of 10 business days after receipt of the order, using the option Contact, where the reason for the return must be indicated.
- Send the book or product to the address indicated on the delivery slip that you receive with the order. The cost of this shipment is paid by the customer.
- Inform the company through the contact form available on its website or by e-mail to contacto@hemingway.cl the following information about the shipment made: shipping company and ticket number or dispatch guide.
- Once we receive the return shipment, The status of the merchandise will be verified and it will be determined whether or not the return is appropriate, according to the reason reported or adduced by the client.
- If it is determined that the return complies with the accepted cases, the cost of the book or product will be reimbursed, for which an executive will contact the client to agree on the most efficient way to make said reimbursement.
- If the client returns a book or product that does not meet the conditions indicated for acceptance, he or she will lose the book or product, since Librería Hemingway will not comply with said request and will not make any refund.
Partial refund
If your order contained several titles and the return corresponds only to one of them, the refund will be made only for the returned title, not including the cost of shipping that title. If you have any questions or need advice in this regard, you can contact us including the number of your order and the title subject to return.
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